A collaborative initiative between GIZ (THiNK), eCitizen, and MDAs nationwide to build intelligent chatbots that enhance citizen services.
Get InvolvedThe eCitizen Chatbot Initiative aims to improve service delivery by leveraging artificial intelligence to provide instant, accurate responses to citizen inquiries.
Provide citizens with 24/7 access to government services and information through intelligent conversational AI.
Ministries, Departments and Agencies contribute FAQs and knowledge to build comprehensive chatbot solutions.
Utilize cutting-edge natural language processing to understand and respond to citizen queries effectively.
The collaborative process between MDAs, eCitizen, and GIZ (THiNK) to develop effective chatbot solutions.
MDAs upload rich, quality datasets and FAQs to the eCitizen platform.
The eCitizen team critiques and validates the submitted information.
GIZ (THiNK) team trains the AI models using the curated datasets.
Chatbots are deployed to assist citizens with government services.
This initiative is made possible through the collaboration of these key organizations.
Hear from the Ministries, Departments and Agencies participating in the initiative.
"The chatbot has significantly reduced the repetitive queries our staff handled, allowing us to focus on more complex citizen needs."
"The collaboration with eCitizen and GIZ has enabled us to provide 24/7 service to citizens, even outside office hours."
"The process of submitting our FAQs was straightforward, and the resulting chatbot has greatly improved our service delivery."
Are you an MDA interested in enhancing your service delivery through AI chatbots? Contact us to learn how to participate.
Contact Our Team